Lucky Orange. It allows you to watch activity on your site in real time and play back people’s sessions. It has maps so you can see where people are engaging with your pages, it also has chats. You can proactively chat with someone who is on a page and let them know you are there to help or people can reach out to you directly when you have chat online.
I haven’t signed up but it seems much better than Google Analytics plus you get the chat features. It’s pretty inexpensive the lowest price being $10 a month for up to 3 websites.